Erin Cole brings almost 20 years of industry experience in financial services, L&D, and call centers and is currently the Onboarding Manager for Discover. She’s received back-to-back President’s Award nominations for her innovative work in employee experience and process improvements in onboarding and role-based training. Erin paved the way for remote leadership becoming Discover’s first remote Manager in 2014 when relocating to Austin, Texas.